Dear Casey,
This is further to our meeting of last week at which we agreed to hold a series of meetings over the next two months to review your experiences for one on one with Customer Relationship Management Program.
As discussed at that meeting, the objectives of our review sessions will be to:
- Review and assess the overall effectiveness of the program;
- Identify and document strengths & weaknesses of the program;
- Propose customer-focused solutions to address areas of weakness;
- Develop an approach and action plan for Phases of each project;
As agreed, meetings will be held every third of each month from 8:00am to 12:00nn and the location will alternate between our two offices, the first one to be convened here at Inter-Office on February 18, 2011.
Chris Johnson of the CRM group will act as the meeting coordinator and recording secretary throughout the process.
Should you have any additional would like to include in our monthly meeting, please let me know.
We look forward to seeing you at the first month meeting on February 18, 2011.
Sincerely
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